For general enquiries please contact us on - enquiries@burleighsgin.com

Delivery & Returns

Delivery

We deliver in the United Kingdom only. Burleighs aim to despatch orders on the next working day but this may vary during busier periods. Standard delivery is within 48 hours of despatch.

A majority of orders are delivered on the required delivery date when specified, however delivery on any particular date is not guaranteed.

Delivery times may be affected if there are stock availability problems or other unforeseen circumstances. Please note the availability shown for each product in the Product Details page is not real-time and on rare occasions items do run out-of-stock.

For your security, the courier’s paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the Product/s.

If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the Products, the courier will retain the Products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.

The courier will only attempt to deliver the Products on up to two separate days, after which a further delivery charge may become payable. The products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of returning the order.

Returns

We will provide a full refund or replacement of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us. We will arrange this as necessary.

 

On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.

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